Questions people actually ask
If yours is not here, message us — it is one person answering, so you get a straight answer rather than a ticket number.
- What do I pay online?
- 20% to confirm your booking. You pay the rest to the partner when you collect, in cash or by card. Nothing is added at the end.
- What's included in the price?
- For bikes: helmet, lock and phone mount, all in the price. Every vehicle is checked — brakes, battery, tyres, lights — before it goes out.
- Where do I collect?
- From the partner's shop, about five minutes from the port. You get the exact address and a name after you book.
- Can you deliver to my accommodation?
- Sometimes, yes. Ask us and we'll tell you what's possible for your dates and area. We don't promise it, but we often arrange it.
- Which areas do you cover?
- Kos Town, Psalidi, Lambi, Tigaki and Marmari as standard. Mastichari, Kardamena and Kefalos on request — send your dates and we'll reply within 12 hours.
- What's your cancellation policy?
- Free cancellation up to 48 hours before your start date. After that, the 20% deposit is kept.
- What if something breaks during my rental?
- One message to us. We bring a replacement the same day and take the first one away.
- Do I need a licence?
- For bikes, no. For scooters, a valid licence is required — we'll confirm exactly which type before scooters go live.
- Who do I talk to?
- A person, not a call centre. One name, one number, in English and German.
- Is my payment secure?
- Yes. Online payments are handled by Stripe — we never see or store your card details.
Still not sure?
Ask before you book. Answers usually come within the hour, 08:00–22:00 island time.
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