Terms

GetKosWay is a booking service. We do not own the vehicles and we do not run the boats. We choose the partner operators, take your booking, and stay reachable until it is finished.

When you book a rental you pay us 20% of the rental price online and enter a rental agreement with the partner named on your confirmation. The partner is responsible for the vehicle, its condition and its insurance.

When you book an experience — a boat day, a day trip or a tour — you pay us the same 20% of its price online, and the rest, with any extras, to the operator in person on the day.

All prices include Greek VAT at the reduced island rate of 17%.

For a rental, the amount shown as pay now is our booking commission, 20% of the rental price, and it is the only thing charged to your card. The remaining 80% of the rental, and every extra such as a helmet, a child seat or a delivery, is paid to the partner when the vehicle is handed over, in cash or by card.

There is nothing beyond the two figures shown at checkout: no cleaning fee and no administration fee. Cars and scooters go out with a full tank and come back full; only fuel that is missing is charged.

Where a product page states a deposit, the partner takes it in cash at handover and returns it when the vehicle comes back in the condition it was handed over in. The amount is published before you book.

Collecting from the partner’s shop is the default, at a time that suits you.

A rental day is 24 hours, counted from the time you collect: you return at the same time on the day after the last date of your booking. A car or scooter booked for a single day comes back the same day by 19:00.

A pick-up is the partner’s own service, in the partner’s own vehicle: from your accommodation to the shop, and back again when you return the vehicle. GetKosWay does not transport customers and holds no passenger-transport licence. A pick-up is arranged with the partner and confirmed by message after you book; it is never guaranteed at the moment of booking.

Delivery is offered for bikes by the partner in Kos Town, Psalidi, Lambi, Platani and Tigaki where their day allows it. It is a request, not a promise — we confirm by message after you book. If it cannot be arranged you collect from the shop and the delivery fee is not charged.

A pick-up is arranged in a one-hour window and a delivery in a two-hour window, chosen when you book, and we message you about 30 minutes before the partner arrives. We cannot commit to an exact minute.

Marmari, Mastichari, Kardamena and Kefalos are served on request only, and we confirm in writing before any payment is taken.

No vehicle may be taken off Kos, by ferry or otherwise.

You are responsible for holding the licence category stated on the product page and for carrying it with you. A 125cc scooter requires an A1 motorcycle licence — a car licence is not enough, and Greek police enforce it.

Minimum ages are stated per product. The partner may refuse handover if your documents do not match the booking; in that case your online payment is refunded in full.

Free cancellation up to 48 hours before your start date. Inside 48 hours the 20% deposit is kept, and because the balance is only ever paid at handover there is nothing else to settle.

The full policy, including what happens when we cannot supply the vehicle at all, is on the cancellation policy page.

Report a breakdown or an accident to the number on your confirmation before doing anything else. Normal wear, punctures and flat batteries are not charged for.

Damage caused by misuse, by riding without the required licence, or under the influence of alcohol or drugs is settled directly with the partner.

Cars are insured with an excess of €500 or €1,000, depending on the car: damage up to that amount is paid by the renter, the insurance covers the rest. The partner explains the cover at handover.

Our liability for a booking is limited to what you paid us for it. Nothing here limits liability that cannot be limited under Greek or EU consumer law.

Greek law applies. If something has gone wrong, message us first — this is a small operation, and we sort it out as quickly as we can.

If we cannot resolve it between us, consumers can take the matter to the Greek Consumer Ombudsman, synigoroskatanaloti.gr.

We update these terms when the service changes. The version that applies to your booking is the one published on the day you booked.